digitizing.digital@gmail.com
info@digitaldigitizing.com
 +1 (778) 401-9061

FAQ's

Price & Payment Questions (5)

Are the price quotes for embroidery digitizing and vector conversion provided free of cost?
Yes, You can simply click here to Request a Free Quote or you may also e-mail us at digitizing.digital@gmail.com
What type of Payment Methods do you have?
We accept all major Credit Cards i.e Visa, Master, Discover and American Express. You can also pay us by paypal. Full Payment Details will be mentioned in your Invoice.
Do you also offer credit payment terms to your regular clients?
For sure, as our business relationship starts and go stronger we can definitely work on credits.
How much do you charge for digitizing?
We charge by the stitch count and Flat rate as well. Please check our Home Page to view our Pricing.
How much do you charge for editing?
We don’t charge for minor ones but we do charge a reasonable amount for major changes. Our Customer Service Representatives will assist you about the charge depends on the changing of design.

Client Requirements (5)

How would I know if my digitized file is ready?
As soon as your file is ready, We will e-mail it to you.
Do you accept vector format artwork?
NYes, we accept vector format artwork such as .cdr, .ai, .eps, .wmf, etc. If you send us in coreldraw (.cdr) or Adobe Illustrator (.ai), please be sure to convert the artwork from text to curves first. Otherwise we may not be able to read the same font that you have sent.
Do you offer free editing for your digitized file?
Nominal editing is done free of cost and complex editing if it is different than originally ordered design is charged in very reasonable and negotiable charges. Prices are mentioned at our Home Page.
If my file is lost what do I do then?
We keep backups of your custom digitized files, vector files, e-mails and original logos/artwork(2 Years maximum from date of Order). You can simply e-mail us the order number of your lost file at digitizing.digital@gmail.com and we will send it free of cost.
Do you correspond with your embroidery digitizing and vector conversion customers personally?
Yes, we correspond with each customer personally to ensure a well-rounded and personalized experience for each client. All your digitized files are personally emailed to you on your registered email address.

Technical Support (4)

What software do you use for custom embroidery digitizing?
We use Wilcom for embroidery digitizing purposes.
What software do you use for Vector Conversion or Tracing?
We use Adobe Illustrator for Vector Conversion. And also Corel Draw as secondary tool.
How can I place my order?
You can place your order by simply filling our order form or directly e-mail us at digitizing.digital@gmail.com
What type and quality of file I need to submit for custom embroidery digitizing?
You can submit jpg, gif, bmp, tif, pdf, ai, cdr, eps, ms word format files. Care about quality? Better the artwork, better the final product, so it is appreciated to submit a relatively clear image with color separations.

Terms of Use (3)

Do you have a Money Back Guarantee?
Yes, we offer a full Money Back guarantee if you are not satisfied.
Do you sell your stock design’s?
The digitized design is only customer’s property. Therefore Digital Digitizing keeps these designs strictly confidential. We never reveal customer’s designs to others. Also, we have a secured backup storage to keep your designs in case your copies are lost, we can resend them to you within an hour upon request.
Do you offer free editing for your digitized file?
Nominal editing is done free of cost and complex editing if it is different than originally ordered design is charged in very reasonable and negotiable charges. Prices are mentioned at our Home Page.

Didn’t find the Answer of your Question?

E-mail us at digitizing.digital@gmail.com and we will be more than happy to assist you.